Refund Policy

Last Updated: January 2025

1. Our Commitment

We are committed to providing valuable, accurate information about food storage wrap alternatives. If you are not completely satisfied with any paid service or product you receive from us, we want to make it right.

2. Eligibility for Refunds

Refunds may be requested under the following conditions:

• Premium consultation services: Within 14 days of purchase
• Digital guides and e-books: Within 7 days of purchase
• Subscription services: Pro-rated refund available within first 30 days
• Product must not have been fully consumed or completed

3. Non-Refundable Items

The following are not eligible for refunds:

• Free resources and comparison guides
• Services fully rendered or completed consultations
• Digital products that have been downloaded and fully accessed
• Promotional or discounted items marked as "final sale"

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at refunds@wrapwise.ca
2. Include your order number and reason for the refund request
3. Provide any relevant details about your experience
4. Allow up to 2 business days for our team to review your request

5. Refund Processing Time

Once your refund request is approved:

• You will receive a confirmation email within 24 hours
• Refunds are processed within 5-7 business days
• The refund will be credited to your original payment method
• Depending on your financial institution, it may take an additional 3-5 business days for the credit to appear in your account

6. Partial Refunds

In some cases, we may offer a partial refund if:

• You have partially consumed the service or product
• The request is made outside the standard refund window but within reason
• There were technical issues that affected your experience
• A pro-rated refund is more appropriate for subscription services

7. Exchanges and Credits

As an alternative to a refund, we may offer:

• Exchange for a different service or product of equal value
• Account credit for future purchases
• Complimentary consultation to address your concerns
• Additional resources or support materials

8. Cancellation Policy

For scheduled consultation services:

• Cancellations made 48 hours or more in advance: Full refund
• Cancellations made 24-48 hours in advance: 50% refund
• Cancellations made less than 24 hours in advance: No refund
• No-shows without prior notice: No refund

9. Subscription Services

For monthly or annual subscription services:

• You may cancel your subscription at any time
• Cancellations take effect at the end of the current billing period
• No refunds for partial months unless requested within first 30 days
• Pro-rated refunds available for annual subscriptions within first 30 days

10. Quality Guarantee

If you encounter any of the following issues, you are entitled to a full refund:

• Digital products that are corrupted or inaccessible
• Services not delivered as described
• Significant errors or misinformation in our materials
• Technical problems preventing access to purchased content

11. Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Request to escalate the matter to our management team
• Provide additional information or documentation to support your claim
• Contact your credit card company to dispute the charge

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes constitutes acceptance of the new policy.

13. Contact Information

For questions about our Refund Policy or to request a refund, please contact:

WrapWise Canada Customer Support
Email: refunds@wrapwise.ca
Phone: Available upon request
Address: Toronto, Ontario, Canada
Response Time: Within 2 business days